Welcome to ShopZYY.com. We want you to be completely satisfied with your purchase, and we understand that sometimes a return is necessary. Our return policy is designed to be transparent, fair, and hassle-free.
Return Policy
We offer a 30-day return policy from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also have the original tags attached.
Initiating a Return
To initiate a return, please contact our customer support team at [email protected] within the 30-day period. Provide your order number and details about the item you wish to return. We will guide you through the return process.
Shipping Your Return
Once your return is approved, we will provide you with the shipping address for the return. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
Refund Process
Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
If you need to exchange an item, please contact us at [email protected]. We will guide you through the exchange process.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account. Then, contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Contact Us
If you have any questions or concerns about our return policy, please contact us at [email protected].
Thank you for shopping at ShopZYY.com. We appreciate your trust, and we are here to ensure your satisfaction with our products and services.